MATERIAL
We do our best to ensure you receive the highest quality jewelry. Because many of our pieces handcrafted, you may notice that each piece may have slight variances in their size and color.
All of the jewellery on our site is costume jewellery and made of Lead & Nickle free Brass and plated with 18kt gold and have a good amount of Anti-Tarnish coating on them.
PRODUCT CARE
Taking care of your jewellery from the get-go is crucial. Exposure to soaps, sprays, and lotions can result in your pieces becoming tarnished. To avoid this, we suggest waiting a few minutes for any products to dry before accessorising for the day. Perfume can be especially damaging to your jewellery due to its essential oils and alcohol content, so make sure your fragrance is completely dry by leaving it for 10-15 minutes before adding any jewels. And don’t forget to remove your jewellery if you’re topping up any products throughout the day!
STORAGE
Storing your jewellery in a clean and dry place is ideal, such as in a jewellery box or a fabric-lined case. This keeps it safe from scratches, sprays and pesky tangles. While it may seem a little over the top - for those wanting to keep their jewellery pristine for even longer, try to store the same metals together. Not only does it make your pieces easier to organise, but it’s just one more precaution to keep your jewellery from tarnishing.
OUR PROMISE
Every piece of She Ela Jewel is handcrafted with love and care. However, should your jewellery suffer a breakage or tarnishing due to a manufacturing defect, we are committed to ensuring that your piece is replaced at no cost to yourself if returned in under 30 days of receipt of the product.
To ensure your pieces stay bright and shiny for as long as possible, keep them away from chemicals such as perfume and chlorine, and store them in a cool dry place in an individual pour of box to avoid your jewellery tangling or scratching each other.If you have any questions, please do /pages/contact
HOW TO PREVENT YOUR JEWELLERY TO LOSE IT'S SHINE?
Do not swim or shower while wearing gold-plated or silver jewellery, and remove rings when washing your hands. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. Gold and silver are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.
Some stones can also be quite porous (such as turquoise and lapis lazuli), which is why you shouldn’t leave these kinds of stones immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discolouration and damage. In addition, porous gems should not be worn to a beach or other hot, extreme environments.